CAR RENTAL REVIEWS ON ALAMO AT JOHN F. KENNEDY INTL AIRPORT, JFK

Very patient staff

The prices for different car models online are different, but the payment and model at pick-up were the same. My language skills are not good, so I just managed to get by.

The vehicle was good. I booked a Hyundai Santa Fe but received a comparable Chevrolet with less than 4000 miles on it. The Alamo in New York is not very large, just a single counter. You can pick up the car by yourself. The staff might try to upsell a bit but it's not very forceful. Overall, the impression was good.

The service at Alamo was terrible. They immediately tried to sell me additional services. When I declined their suggestions, they deliberately wasted time and were very inefficient. Renting a RAV4 was not cheap (compared to a Grand Cherokee), but they didn't have that car. I could only choose between an older model Small Cherokee and an outdated KIA. Very disappointing!

Everything went smoothly

The service process is simple and the car condition is good. Especially the second time, no driver's license translation was needed. It must already be in the system!

Alamo and National share the same rental center, but the signage is a bit small. The service process is straightforward: you only need your driver's license, a translation, and a credit card to pick up the car. The pick-up process is extremely simple: give your rental slip to the staff, and they will lead you to three cars. You can choose any of them. The return process is also very simple; the staff will just check the exterior and features of the car. Additionally, most cars are relatively new. I rented a car on December 18th, and it was manufactured on December 1st. The car was in excellent condition! If you don't often travel long distances, you might not need to rent an E-ZPASS since it costs $4-$5 per day. However, if you frequently change cities, having E-ZPASS for quick toll lane access is very convenient. Typical tolls range from $1.40 to $4. Especially on American highways, there are fast toll lanes (up to 65MPH or 120km/h) for quicker passage.

Easy pickup, attentive service

Not bad! I will choose this company in the future.

This was a terrible rental experience. 1. When picking up the car, the customer service insisted on a credit card. The system showed both my ICBC Mastercard from China and my U.S. VISA card as debit cards. However, I have used these cards at other rental companies, even at ALAMO, without any issues. 2. They required a flight number to the destination. I work and study at the destination, so I don't have a flight number. Even showing my work ID didn't help. We argued back and forth over these two issues, wasting a lot of effort and time.

Not great

This is my second time renting with Alamo in the US. It's very convenient, and the service is excellent.

Took the AirTrain to the car rental area at JFK Airport, which was easy to find since all rental companies are located there. Alamo and National share the same office, but Alamo's signs are less noticeable. Arrived at JFK Airport at 8:30 PM local time and there was no line at the rental counter. Booked a Chrysler 200 but received a Toyota Camry. The car had about 20,000 km on it but was in good condition overall. Drove 2,400 km over 6 days without any issues. The elderly African American gentleman at the store did some upselling, mainly for vehicle upgrades and roadside assistance.

Easy pick-up procedures

Average

The pick-up process was quick with no extra sales pitches.

Professional