CAR RENTAL REVIEWS ON ALAMO AT SEATTLE AIRPORT, SEA

Good

The car model I reserved was not available, so I got a free upgrade. Very nice!

Very convenient, and the counter service was good.

Average

It was very convenient and well-organized. The company representative was friendly and polite.

It was my first self-driving trip, and it was a great experience without any issues

Since I only rented for one day, I found it pretty good.

They upgraded us to a seven-seater Buick Envision for free, thankfully the larger car made for a much smoother drive on numerous roads.

Located inside the airport, easy to find, many car options in the same class, just that the chosen car model was unavailable.

Excellent, almost brand-new car with just a few thousand miles

Overcharged for insurance

Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.

Good, convenient, and fast.

The front desk was quite welcoming and didn't aggressively push insurance.

Never got the reserved model

I rented cars in two places this time. In Seattle, I encountered some frustrating issues. The receptionist at the front desk insisted on selling me additional insurance. When we told her we didn't need it, she threatened that we might not get the car if we didn't buy it. After we explained that if Washington state law required us to buy it, we would comply if she signed it, she impatiently replied that it was our decision and gave us the car. Thankfully, one of our group understood English; otherwise, we would have been fooled. Additionally, in both places, we booked a Chrysler 300 but were given a Chevrolet sedan instead, likely a Malibu in domestic terms. If it weren't for the need to remain calm abroad and not make a fuss, I would have confronted them. They were just unreasonable. The only consolation was that the car was relatively new. I checked around both rental locations and saw many cars, but not a single Chrysler. Clearly, they are using the Chrysler as a bait.

Convenient pick-up and drop-off, but limited vehicle options.

I didn't know the store added an 'Enhanced Protection (EP) Fee.' The contract needs to be signed to pick up the car, but it's not the insurance I wanted. I bought all the necessary insurance already and showed him my order. I only wanted to pay $497.6, but he said the prepayment was collected by you, and the $675.87 was charged by the store. Due to time constraints, we hurried to pick up and return the car, paid the fee first, and decided to address it later. Also, 497.6 + 4.48 + 163.66 does not equal 675.87! It equals 665.74, thank you!

The front desk pushed for insurance and car upgrades.

Very convenient and great customer service.