This car rental company is terrible, and so is the rental platform. They said the car was fine when I returned it, but they never refunded my deposit even after two months. Several thousand yuan are still not refunded.
The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.
There was a minor issue; the car broke down for some reason and wouldn't go above 30 mph. I contacted customer service, and they resolved it by letting me exchange the car at the nearest store.
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