CAR RENTAL REVIEWS ON ALAMO IN MIAMI

Friendly service, self-service with a Chinese interface, making it quite convenient.

It happened to be a weekend in San Francisco when I picked up the car, so there were quite a few people in line. Fortunately, the staff were skilled and efficient, and they carefully explained how to obey traffic rules and drive safely in the US. The process was completed quickly. I picked a 6-8 seat VAN, and there were many vehicles to choose from, all with around 10,000 miles on the odometer, which means they were fairly new. The pickup procedure was simple, and we were very satisfied. We loaded our luggage, set up the GPS, and headed to our destination.

Arrived at Miami airport late at night from New York on the 24th, the car rental company's staff was very efficient despite the late hour, highly commendable

This is a very professional car rental company. It has the largest storefront and the most customers, which shows its economical and good service. We took a small train to get there. Even though our flight was delayed and we arrived very late, the staff was still patient and quickly completed the formalities for us. Since it was prepaid, there was no credit card deposit. We could choose any car of the same level, and we picked a black Mustang. It was like a new car, beautiful, cool, and powerful. It was a very memorable experience.

There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.

Everything was fine, except the rental car building was a bit far from the airport. Dragging our luggage for a long time and taking the light rail was quite tiring. The queue time was okay, but some people cut in line, especially South Americans. When we tried to reason with them, they pretended not to understand English. My husband spoke to them in Spanish, and only then did they step back, but they glared at us. Very poor manners, although this isn't the rental company's fault, just venting. There were no sales pitches for insurance, they didn’t even mention it. After using a credit card for the deposit, we haven't received the toll bill yet. We'll see if the charges are reasonable.

Renting the car was very easy and picking it up was quick.

Self-service rental machine and staff assistance.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

1. Picking up and dropping off the car was quick and easy. When picking up the car, I noticed a scratch about 5 cm long and a small dent the size of a fingernail. I didn't report it at the time because of the hassle (and to be honest, my English isn't great), but I worried about being charged for it. However, when returning the car, the staff did a quick walk-around, checked the fuel and mileage, and that was it. Great! 2. The staff suggested we pay extra for a bigger car when picking up, but we declined. When we picked up the car, there were six cars available, and we could choose whichever we wanted, including a bigger one. 3. We were charged for an additional insurance. The staff said it was mandatory in Florida, but this wasn't mentioned when we made the order online. 4. We chose the option to return the car with an empty tank and paid for the fuel upfront, but the fuel charge was a bit higher than what was stated in the contract (we later thought it might be due to different car models). I didn't pay much attention at the time, but after communicating with QEEQ, they reimbursed the difference.

The worst of my six car rental experiences. RMB 480/day, they didn't have the model I reserved and gave me a Buick sedan instead. Or suggested paying more for an upgrade, which resulted in getting a small Cadillac sedan for RMB 700/day.

The car was in great condition, only 2000 miles driven, and it was very smooth to drive.