CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR AT NICE AIRPORT, NCE

Keddy n'est pas indiqué sur les panneaux de loueurs de voitures, il fallait se rendre au comptoir Europcar tout simplement ! Surclassement de voiture, personnel très sympathique et arrangeant, je recommande ! Prix très attractifs

Pas de soucis de réservation sur la plateforme, elle se fait assez rapidement et simplement...

I was surprised to see that I had priority booking. This got me instant handover if the car while others in the queue had to wait over an hour.

Thank you for a smooth booking and for priority check in

Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.

I continually get adverts suggest that I download the app- I already have the app. I get adverts suggesting I become a diamond member. I am a diamond member. I get adverts that I have coupons/ points- but they aren’t eligible for diamond member usage. Please tailor the app to the actual user and not to the general public. You waste my time with superfluous crapq

Average

First, the actual rented car was a diesel vehicle. During use, it suddenly showed a need to add AdBlue, otherwise it could not run normally after 100 km. After inquiring with customer service, I was told to buy AdBlue myself and then get reimbursed by the rental company. It took a lot of detours and wasted fuel to purchase AdBlue! Finally, after an hour, I bought it and got a receipt from the store (Total gas station). When returning the car, the rental company did not accept the receipt, claiming it did not list the AdBlue product name! We provided all evidence: a photo of the AdBlue warning displayed on the vehicle on the day of travel, photos of the purchase, and photos of adding AdBlue at the gas station, all with time stamps matching the receipt. We are still appealing and there has been no progress so far...

Waited way too long to get the car which in a digital age is ridiculous. Things like driving licence etc can surely be scanned and sent in advance. No chance to review car condition. No one came with us to the car to check condition or to confirm where any existing knocks or scrapes. The result is them claiming an existing scrape was cause by me when we had absolutely no problems with the car. Furious. I have fully comp but that isn’t the point.

Easyrentcars was great. Slick and easy.

Poor service weren't open when we arrived despite agreeing they would be. No meaningful steps taken to remediate.