CAR RENTAL REVIEWS ON AVIS IN ZURICH

Very good

We arrived at noon and went directly to the store to handle the process. There were not many people, but they didn't have the car model we reserved. They gave us big cars instead. Considering our situation, after some communication, we chose a relatively smaller Opel station wagon in the parking lot. It felt like there weren't many options, and most were quite large.

Not very enthusiastic

Excellent customer service. I returned the car to the wrong place, but they just took the keys and let me go. They really trust their customers.

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

In Zurich, Switzerland, I booked a Golf online, but when I got to the store they told me it wasn't available, so they gave me a Ford instead. The two cars are about the same class, so it's okay. Communication with the staff was fine. I added a GPS for an extra charge, which was a bit annoying. The online rental price was over 500 RMB for three days, but the card pre-authorization showed an amount of 2637.30 RMB. Even with the GPS, it shouldn't be that much (3 days * 600 = 1800 RMB, is the GPS cost over 800 RMB for 3 days?). I have to wait until I return to check the actual charge. Later, I had to change the drop-off location, and when I called, the staff agreed very readily without any extra charge.

The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.

Great service

I originally booked an Opel Meriva but it was unavailable. They upgraded me to a Mercedes GLK for free!