The service was excellent and they resolved issues efficiently without any additional sales pitches.

Unexpected charge of 1100 euros with no response for a week

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

They pushed additional sales, the staff's English was not good and they were discriminatory towards customers. They couldn't accept UnionPay cards, downgraded my vehicle, and maliciously charged me without any explanation even 20 days later. AVIS in Switzerland is extremely bad. Do not choose this company. This is the worst car rental experience I have had in years of renting cars abroad.

The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.