CAR RENTAL REVIEWS ON AVIS IN SAN FRANCISCO

The lady at the rental car company was very friendly, chatting about everything. Although she worked slowly, I was very satisfied. I reserved a Ford Edge (5-seater), but got a Mazda CX-9 (7-seater) instead, which was great. Returning the car was also very quick, took just 3 minutes.

The additional driver didn't have a credit card, and they wouldn't let us pick up the car at the airport. Later, we managed to use my credit card at a city office. It was a bit troublesome.

Very satisfied. This was my first time renting a car abroad, I was a bit nervous but the staff was very friendly and efficient.

Picking up and dropping off the car was very convenient. The first car we got had an oil light come on while driving in San Francisco. We returned to AVIS, and they quickly gave us a new car.

Short pickup time, high service efficiency.

Customer service at San Francisco airport was indifferent.

Average

There were five of us on this trip, with four golf bags and five pieces of luggage. I was always worried if the Dodge Grand Caravan could fit all the luggage? What if it couldn't fit? My English isn't good. At the counter, I pointed to the pile of luggage. The American staff came out from behind the counter, walked to the luggage, looked carefully, and informed us that the Dodge Grand Caravan wouldn't work. They gave us an 8-seater GMC instead. Although it cost a bit more money, the whole process was quite pleasant.

Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.

At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!

The staff from AVIS was rude when I rented the car. My contract included a GPS, but they didn’t provide it proactively. They also gave me a car with some minor issues. Thankfully, as an experienced renter, I could handle it. However, newcomers might not receive good service.

The service attitude is good, but the speed is too slow. The waiting time is at least half an hour! When returning the car, it was confirmed that the tank was full, no need to refuel or pay, but I was still charged $20.89 for refueling without any notification!!!

No queue, car is easy to drive

A broken-down Hyundai for $600 a day?

Simple and efficient

The car provided was a similar class Nissan Sunny. There was no aggressive upselling, and the staff’s attitude was quite indifferent. The process was very smooth.

I ordered on Zuzuche to get a free tank of fuel, but it wasn't provided at pickup. They changed it to full-to-full without notice.

I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

No prior service at all

Great experience, the car had 6300 miles