Ask for upgrade and was turned down. The customer next to me was given a upgrade without he asking. The car had minimum level of windscreen washer fluid. Had a a hard time to drive in winter n snow without washer fluid. Bought my own windscreen washer fluid to top up and use for my driving in winter snow. Avis disappointed me.
Return location address and direction was terrible, not given exact location Parking number which we found out much later, nothing mentioned on our contract.
“Geneva~Bern~Black Forest~Frankfurt~Hamburg: For scenic views, I recommend reversing the route. The c”
About AVIS:8.0/10
The female service agent's English accent was very hard to understand. The pickup location was a bit far from the counter and the road was under construction, making it one-way. However, the car pickup was overall smooth. Returning the car in Hamburg was very easy; just follow the airport signs. The drop-off location is a centralized outsourced area. The staff checked the car thoroughly and printed the receipt quickly since the car had no damage.
Received inexplicable charges from the rental company a month and a half after returning the car. Despite repeatedly asking for a detailed billing statement and scanned copies of fines from QEEQ and AVIS, I haven't received a clear response.
Waited for half an hour. The staff claimed that the car I reserved wasn't ready and offered me a different, obviously inferior, brand. I did not accept.
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