CAR RENTAL REVIEWS ON BUCHBINDER IN BUDAPEST

The queue was quite long and the car we got was very different from the one we reserved.

Quite good

The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

Pretty fast

The procedures were relatively simple, but efficiency was a bit slow

This is my second time renting from this company in Budapest since 2014. Overall, I am very satisfied. There was no one else at the counter when I picked up the car, so the paperwork was processed very quickly. They even upgraded my vehicle to a small SUV, and there was no aggressive upselling of insurance. Highly recommended!

The staff were indifferent and extremely impatient.

Be careful, the staff makes a photocopy of your credit card (both side!!) make sure you cover up your CVV code... or tell them not to copy your card

The service in Europe is better than in the US; they have a sense of service.

The car given to us had issues, with two tires slowly leaking air, but the rental company insisted the car was fine. This caused our trip to be chaotic. Extremely irresponsible.

Rented a Mercedes, got a Skoda. What a 'same level' substitution.

The car was fine. The Buchbinder staff could not give me a "BMW" or similar because they only had Ford.

It was okay, but the car was different from the one I chose.

They have no sense of customer service and a very bad attitude!

I was rear-ended in Vienna. I promptly sent photos of the scene and the police accident report to the rental company's email but did not receive any response. When returning the car, the staff said everything was okay and took the police report and accident information form. However, I later received an email about a damage assessment, and the 600 EUR deposit I paid when picking up the car has not been refunded yet.

First, the car I selected was unavailable, and they tried to make me pay extra for another. The Budapest branch of this company is the worst I've seen in Europe, full of traps. They lure you in with low prices and then say there's no car available. This isn't the first time. It’s an incredibly dishonest practice.