I hired a ford focus and was given a Toyota Yaris. The counter staff spent more time trying to up sale insurance and a bigger vechicle. I called customer service and complained about the size of the vehicle but was told to return to the airport (an hour drive away) to discuss this. I emailed Thrifty and asked if it was possible to organise changing the car and it being dropped off closer to my hotel in central Orlando – it was over a week for a reply and they suggested me returning to the airport again. On returning the vehicle to the airport the manager said he would have changed my car had I contacted him – his contact details were not on any of the literature. He said he would be in contact to offer some compensation, but I've yet to hear anything.
I would not hire a car from Thrifty again, there is no customer service and the staff do not care about the customers.
About QEEQ:7.0/10
Easyrentcars.com website works well and the price drop saved me a bit of cash. Unfortunately the car hire company let down the experience.
Car hire Companies AT Orlando Sanford International Airport, SFB
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