CAR RENTAL REVIEWS ON THRIFTY IN CHICAGO

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.

It was a great car. Thank you very much

Easy to book great prices

I waited nearly an hour and the car options were limited although I reserved the car

They charged me additional $106 with no explanation and no receipt.

The scores say it all

Was made to pay $55 for tolls was told no other way even though I only went through two for my whole trip which was a total of $15. Wouldn’t let me take the car without paying for the tolls before.

Could have been clearer on which company the car was with wasn’t the easiest icon to see.

Love this company.

Best rental app

Hassle free. I'm extremely satisfied. Clean and reliable car. Keep up the good services. Very efficient at both the front desk as well as at the garage. Picking up and Returning car was so easy in Chicago O'hare Airport.

The online application was easy to use and reliable. My enquiry was promptly answered for me to finalize the booking. I took advantage of the promotion and the offer was genuine. I will use this site again for car rental.

I had paid for full insurance and the clerk didn't show any insurance and I paid for everything at the time of reservation and the clerk also didn't show any payment, I tried showing the clerk my email confirmation but the clerk didn't want to see it and told me she didn't show any of that information in her system.

I am extremely satisfied with the overall service of the car rental company. In fact, this satisfaction exceeds my original expectations. I rented a car in Chicago and returned it in Los Angeles. The customer service at the Chicago O'Hare Airport rental company was very friendly and patient. Since my spoken English isn't very good, I printed my order beforehand. When I got to the counter, I handed them my printed order, highlighting the part about my pre-purchased insurance with a highlighter. The staff called someone over, and after a brief discussion, there were no issues. They didn't try to sell me any additional insurance. Interestingly, I originally booked a sedan, but the counter informed me that they were out of Nissan sedans and upgraded me for free to a high-end Nissan SUV with keyless start, which was fantastic. They charged an extra $200 on my credit card as a deposit and told me that it would be refunded the day after I returned the car. Surprisingly, the refund was processed immediately when I returned the car. The bill was clear, not a penny more or less. The return process was very convenient as well; the staff guided me to the parking area, did a quick inspection, and printed the receipt right there. I thought there would be more of an inspection, but the staff reassured me and told me I was good to go. Overall, I'm very satisfied, actually, extremely satisfied.

Great little car. The counter guy tried to up sell me features that were included in my rental. Scumbag move.

Excellent Service

They had a wait of over 2 hours at the check in.

El coche superó mis expectativas

Excelente servico

Very bad! No clear explanation! Added insurance without permission! Refund takes a very long time!

Un pneu était abîmé quand j’ai pris la voiture. Je m’en suis aperçu à mon premier arrêt. Une des deux clés ne fonctionnait pas

it was quite disappoint that the car supplied was a Tahoe, not a Yukon as ordered. I know this is simular as stated. but they we were told Thrifty don't even offer a Tahoe. so why even display they car for hire if not even available. also car was supplied to us quite dirty on the inside. we had to stop and clear the side windows as the passages in the rear couldn't see out of the windows.

Overall good, but a bit expensive, probably due to returning the car in a different location.

I arrived slightly earlier (3hrs) than my reserved time but rhis was no issue other than a short wait. Thrifty had the least counter staff of all the companies there so there was a queue behind me.

Didn't check for any price drop. Web site was easy to use

Well, other than the long wait, the fact that it appear that the rental agent may have used my credit card for personal purchases while I was waiting at the counter, everything was pretty much OK. I hope that you actually read that the way in which I wrote it. I'm not 100% certain that it was the Thrifty agent, but I do know that an unauthorized purchased was made with my card around the same time I was at the counter. And that I hadn't used that card for 2 weeks prior to that date.