CAR RENTAL REVIEWS ON THRIFTY IN BRISBANE

Car was fantastic, excessive wait as the car was not ready they said due to not know flight numbers. It was a private rental which is no reason not to have it ready. Was not a fan of the lady on the desk.

Good car at a good price, will look at using in the future.

Nobody in the key drop-off counter when it was 23:10. But the service hour is written until midnight seen from the notice in counter.

No one was there when I arrived, the process went quickly.

Good value at short notice.

Highly recommend. Easy process. All costs transparent.

Thrifty had really good service and a nice new car

Easy to book and a good price compared to others at the time over easter

The keys were given directly at the counter when picking up the car, and the car had scratches that were not checked.

The staff at the drop-off point had a great attitude. The pick-up service was terrible.

The staff at the parking lot were quite nice. There was a big guy with glasses who helped us with our luggage and placed it in the trunk. Since the trunk of the GLA was too small, we asked if we could switch cars. After some back and forth, we ended up sticking with the GLA and put another large suitcase in the front passenger seat. His attitude was very friendly and patient despite the hassle. Another staff member, wearing a yellow vest, helped us with the child seat we rented. He patiently demonstrated how to use it and, after realizing the buckle was not secure, put in a lot of effort to re-fasten it securely. We are very grateful to these two staff members! Please convey our thanks to QEEQ!

It's the worst experience I have when renting a car. I will never rent a car in this company again. I guess when I book a car in a serious company, they will respect all the conditions when I booked it, but this "serious company" charged me extra charges (100 AUD) when I picked up the car simply because I picked up the car at the airport and they gave silly justifications about that. However, how I paid a part of the amount when I booked the car because they did not give me another option, I could not cancel the car because I was going to lose that payment. It is not the first time that I booked a car at the airport and other companies never charged me ghost rates, but unfortunately it was the first time I used Thrifty. I will never use this fucking company again.

Is a good app and easy going.

Fantastic vehicle (wish I had one!) and Mim at the counter was lovely and very helpful

Acceptable

We got the very brand new car , love it !!

When picking up the car, I realized the model was too small to fit all our luggage. The staff was very friendly and immediately found a GLC for me. The upgrade cost was only $10 per day, which was a great deal.