CAR RENTAL REVIEWS ON EAST COAST AT CAIRNS AIRPORT, CNS

The company provides good service with detailed explanations. Returning the car was also very smooth. The company handles things seriously, so you should take good care of the car or it will be hard to explain.

Everything is good except there is no counter at the airport.

Like: Very efficient staff help me with multiple bookings and deposit.
Dislike: No issues..

Maybe because I have been living in Japan for many years, and my English is not very good, their attitude was quite tough. If you only get basic insurance, you need to pay a deposit of 1000. The fuel tank was also not full.

We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!

Like: Friendly staff and easy access to what i needed on my vacation.
Dislike: No thing all was good

No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!

Called at the airport exit, there was a car pick-up service. Excellent service, new car. Very good experience, almost in the city.

The pick up place was not clearly marked nor clearly described in the confirmation email. I called twice when I arrived at the airport and they were unable to tell me where it was. I waited for ages and there were many others left in the rain when I was eventually picked up.

Great service

Pickup was quick, and the staff was very friendly.

Long queue; Long waiting time for the airport pick-up.

Like: virtually everything
Dislike: Number of minor scratches, back parcel shelf strap broken

Quite good.

Very satisfied with the service. The order price was exactly the same as the actual price. The condition of the car was also very good.

There was no Corolla. I ended up with a Nissan, which had a decent-sized trunk. The car wasn't very new. Initially, I thought it wasn't full on fuel, but later realized the fuel gauge was inaccurate. Overall, it was acceptable.

Like: Service on arrival in the office

The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!

The rental company's office is a bit far from the airport, so you need their shuttle service. The pickup location is really hard to find, but overall, their service and the condition of the car are great. Highly recommended!

Like: All good