CAR RENTAL REVIEWS ON BUDGET IN SAN FRANCISCO

I need to get the final statement and invoice of the rental. I haven’t received the same as on yet. Kindly expedite.

Computer issues, waited in line for 2.5 hours

Car was super perfect, we loved it! Counter clerk wasn't quite friendly, but there was really a lot of people waiting for cars, so I suppose he was a little irritated.

Booking platform worked fine, price protector didn't do anything for us. I suppose price was OK in beggining.

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

Acceptable

la voiture était plus spacieuse que celle attendue. Mais j'ai regretté de n'avoir pas pris un SUV

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.

Lors de la prise de voiture, le premier employé de Budget a tenté de me proposer plusieurs options supplémentaires que j'ai refusées en lui demandant de s'en tenir au contrat souscrit. La voiture fournie était une petite Kia qui ne correspondait pas à mon attente. Il m'a fallu retourner au comptoir ; la deuxième employée que j'ai vue a d'ailleurs paru surprise, et m'a immédiatement fourni le modèle Elantra comme précisé sur le contrat. Était-ce une employée qui faisait du zèle ou une directive de Budget ?

Parfait

Overall, it can be considered good

The whole experience was great. I got a nice upgrade on the car.

From now on I will only use Easyrentcars.com Excellent experience!

Long wait during pickup, in spite of the fact that I was covered by recommended full insurance including road side assistance during online reservation, I was insisted to take additional road side assistance during the pick up causing an additional expense of US$44 per week.

Need to smile a bit more

Both pickup and drop-off were very convenient!

San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.

My total rental cost was $771. At San Francisco Airport, the service staff gave me a bill for $1160, claiming it was for a vehicle upgrade. When I asked if it was the upgrade fee, they said it was a deposit. There were a lot of people in line, so I didn't check carefully. Later, I found out that there is no deposit for car rentals in the US.

Very nice vehicle. Convertable mini beetle that was comfortable and great to drive. Pick up and drop off was a breeze.

Very easy to book and provide the best prices by far.

The staff were very friendly, especially the lady at the drop-off was extremely warm.

I waited a lot to pick up a car — hope you can solve this issue as soon as possible. The counter staffs were trying to aggressively recommend a more expensive car and sell car insurances although I already chose a car type and purchased basic insurances through easycar rental.

I was satisfied by easyrental car programs and services.

They didn't inform us about the charges, and later charged over $270 extra. Very dissatisfied!