CAR RENTAL REVIEWS ON BUDGET IN SAN JOSE

When I questioned the fees, there was no clear breakdown provided.

It's fine. Seems like it's run by Middle Eastern people.

It's very convenient to take the free airport shuttle bus directly to the car rental center.

Overall good

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.

No one was at the counter, I waited for a long time.

The store is quite convenient, right across from the SJC airport terminal.

Insurance was added without my knowledge.

Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.

The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.

The car model was temporarily switched to a Sentra. Although it has ample space, the power is insufficient. Everything else is good.

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.