CAR RENTAL REVIEWS ON BUDGET IN CHICAGO

1. Did not get the reserved car model, got a downgrade instead of an upgrade; 2. Waiting time was too long;

Like: I was very skeptical because the price was less than half than everyone else but everything was perfect!!

Free vehicle upgrade

They offered an SUV for an extra $20 per day, which felt like a great deal.

Excellent service.

Quick service due to few customers. The staff was friendly and even offered an upgrade.

I was overcharged $35 for Non PKG Items. Very dissatisfied.

There is a bus available at the airport that takes you to the Budget store. It's easy to find since it is located with other rental places.

There were over twenty people in line, and only one person was working. I don't know what the others were doing in the office, but at the very least, they need to ensure the counter service. The service attitude was okay, but the unexplained charges were very confusing. I was charged a deposit twice, paid the rental fee in advance, and was unexpectedly charged again when returning the car. They said the deposit and charges would be refunded within two business days, but there has been no news. Make sure to purchase third-party liability insurance before booking, otherwise, you won't be able to pick up the car.

Unclear instructions for picking up and dropping off the car.

The service was acceptable.

I booked a compact Ford Focus, but was given an economy Toyota Yaris instead. They downgraded my car, not fair.

The car rental company's staff were very professional. This is my third time renting a car in the US, and I am quite satisfied.

Good, you can pick up the car very early in the morning.

Not bad, the price is cheap.

There were three cars to choose from, and I finally chose the newest Ford.

Very satisfied with the company's service. They provided us with the pre-booked Ford Edge SUV that we wanted. The service attitude was great, and the car's performance was excellent.

Maybe because it was a holiday, but I waited in line for half an hour.

Great service. Initially booked a Ford Edge, but they didn't have one, so they offered a Chevy Tahoe, which was also unavailable. Finally got a Grand Cherokee. Budget is quite reliable, and I've always rented from them when traveling in the US.

No additional upselling, very satisfactory.