CAR RENTAL REVIEWS ON BUDGET IN DALLAS

Overall good. The staff suggested changing to a larger vehicle because they thought the original model booked online would be uncomfortable for a larger group.

Just average.

Counter staff at Budget Desk at DFW was very rude.

1- My flight arrived early by half an hour, and they didn't allow me to pick up the car. The reservation was for 6 PM, and the return was scheduled for 7 AM in two days, but they charged me for a full three days and even made me queue up again. 2- The staff was unfriendly. They added extra insurance for damage and roadside assistance to the invoice. I told them I didn't need it, and they finally canceled it. They told me they added it because you can't buy such insurance abroad. 3- I've rented cars abroad multiple times. Typically, if the same class of cars are not available, they offer a free upgrade. This time, they downgraded me. I hurriedly drove the car out of the airport, only to realize later that I had booked a Ford Focus but was given a Ford Fiesta. After checking on the rental platform, it was indeed a downgrade. Complaining only led to a reconsideration. In summary, this was the most disappointing car rental experience I've had abroad, and it was my first time using this rental platform. Using an agent made me feel inferior. In the future, I will book directly myself. Also, never use Budget again!!

Definitely the worst hire car I've ever had: years old; 32,000 miles; dented and scratched paintwork; scuffed wheels; stained seats; driveshaft whined while driving. I will never touch a Budget car again.

Great service, car etc. I just would have expected to learn more about the eToll service from them when taking the car.