BUDGET CAR RENTAL REVIEWS IN CZECH REPUBLIC

Showed up a day late and was told there were no cars. Prepaid full amount and insurance, no refund at all. You could charge me for one day's rental for being late, but taking everything is unreasonable since you didn’t reserve the car for me and I didn't cause any damage. Moreover, you didn't remind me to pick up the car. I won't use this company again.

Budget doesn't have a great reputation, so make sure to inspect the car carefully. Even if you have full insurance, issues can still arise. We found several scratches that weren't documented when we picked up the car and had the staff note them. However, when returning the car, we discovered scratches on the lower front windshield that we hadn't noticed earlier. We had driven for less than two days and hadn't hit anything, so we're just glad we had full insurance.

Great service attitude, everything was explained very clearly throughout.

Poor service attitude. Spent a lot of time finding the car.

Fine, nothing exceptional.

The car was very clean

It took a long time to locate the car at Prague train station, but returning the car at the airport was extremely fast! We booked a seven-seater but got a five-seater, which was disappointing. Luckily, we were only five people. If there were six, it would have been impossible to fit.

Picked up the car at Prague Airport. The store is not far from the arrival hall, just a few minutes' walk.

It's okay

Average. The pickup location is a bit hard to find.

The car rental company is very professional but there is room for improvement in efficiency.

No response to requests for required claim documents.

Like: Our hire car pick up experience in Ostrava was quick easy and efficient. Probably the easiest hire car experience i had in Europe

Like: I get a new car
Dislike: Extending the rental was not posibble with good conditions. I must book a new rental.

Smooth pickup

Expenses are not transparent. Be cautious when choosing the Hertz branch at Prague Airport. They deducted a 20000 CZK pre-authorization for two small scratches!

They never answer the phone.

Like: It was OK

Pretty good, it's my first time renting a car and I'm very satisfied.

The pick-up point is at B1 in Prague Central Station. After entering the hall and asking the station staff, we quickly found it. There were some people picking up cars, so we waited outside in line. We were attended to by a serious-looking Czech man. Since our English is not very good, we were a bit nervous. When it was our turn, we handed over all the prepared documents. He only kept our passports, my domestic driver's license, and credit card. He returned the international driver's license translated by QEEQ. He asked if we would be driving only within the Czech Republic and had me fill out a personal information form. He confirmed that we had all necessary insurance and finished the paperwork. After the procedures, they gave me a booklet containing parking tickets for Budget parking lots, a Czech highway driving card, emergency contact numbers, our rental contract, and notes on the car's condition. The staff was very helpful and even drew a simple map to show me how to find the parking lot and the car keys. The whole process took about 10 minutes, very quick. At the parking lot, we found the staff, got the keys, picked up the car, and started our trip smoothly.