BUDGET CAR RENTAL REVIEWS IN SAUDI ARABIA

Excellent!

It was observed that the front desk staff were asking about the payment that already paid online. I had to rle explain to him that I has already paid for the booking through Easyrentcar website.

The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.

The service is excellent, especially the Riyadh return office. The young gentleman who received the car was very enthusiastic and patient. Full marks for him.

Carbon good condition brand new

Brilliant service great communication easy to use app will certainly use again.

No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.

Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.

Worked well

كانت عملية الاستلام والتسليم جيدة وارتحت للتعامل معهم في كثير من حجوزاتي

The pickup and return process was convenient, communication in English was smooth, and the list of charges was clear.

My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.

Smooth booking experience.

Very satisfied

Good

It's very convenient to see the counter right after exiting the airport.

There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.

The service was okay, just slow.