From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1368533305
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1368533305
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CAR RENTAL REVIEWS ON OK MOBILITY IN BILBAO

Average rating on OK Mobility in Bilbao: 7.1 /10

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Compact | Volkswagen Golf or similar
Reviewed: Wed, Jun 5, 2019
“Lots of hidden costs”
About OK Mobility: 5.7 /10
No communication given that they are located off site and you need to get a shuttle bus to their offices.

Mike Sally

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Reviewed: Wed, Jun 19, 2024
About OK Mobility: 8.0 /10
Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.
About QEEQ: 8.0 /10

Karis

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Economy | Ford Fiesta or similar
Reviewed: Wed, Aug 21, 2019
“Very slow service”
About OK Mobility: 8.0 /10
The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.
About QEEQ: 10.0 /10
The website works great - no further comments!

N.Guimond

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Compact | Volkswagen Golf or similar
Reviewed: Tue, Jun 4, 2019
“Must read all small caracters. It just feels like we are running in one trap after the other.”
About OK Mobility: 6.3 /10
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.

A.Lopez casado

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Compact | Volkswagen Golf or similar
Reviewed: Thu, Jun 13, 2019
About OK Mobility: 9.3 /10
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.

S.Guerricabeitia

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Compact | Seat Leon or similar
Reviewed: Sun, Jul 14, 2019
“Great deal pricewise but have to be patient with the time needed.”
About OK Mobility: 9.0 /10
They could have had more staff to return cars to in order to expedite. Waited to turn in the car for over 40 minutes. Otherwise worked out great.
About QEEQ: 10.0 /10

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Aug 5, 2019
“Fool me once...”
About OK Mobility: 6.0 /10
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
About QEEQ: 8.0 /10

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Standard Crossover | Nissan Juke hatchback or similar
Reviewed: Fri, Sep 20, 2019
About OK Mobility: 7.0 /10
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

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Standard Crossover | Nissan Juke hatchback or similar
Reviewed: Fri, Sep 13, 2019
About OK Mobility: 5.0 /10
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
About QEEQ: 7.0 /10

M.Hancox

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Small SUV | Nissan Qashqai or similar
Reviewed: Fri, Jul 12, 2019
About OK Mobility: 8.3 /10
When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
About QEEQ: 7.0 /10

H.Derache

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Small SUV | Nissan Qashqai or similar
Reviewed: Fri, Aug 16, 2019
“OK Booking, OK car, but”
About OK Mobility: 6.0 /10
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
About QEEQ: 8.0 /10
- good overview of possible rents, user friendly website - the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and - the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.

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