Good attitude

I would say that OK Rent A Car, are by far the best of the companies at Malaga airport, the service is great and the cars are always immaculate with no fuss. Booked an SUV and got the Peugeot 3008 which is a very nice car full of all mod cons. Very pleased.

Easy to use best car rental booking app by far

When we arrived at the airport there was a terrible queue to coher the bus that took you to the office. The girl who was driving was very rude when I asked about the waiting time, saying that it was a courtesy service and that if I didn't want to wait for him to take a taxi and other phrases that I better not remember, fatal! We were waiting for an hour until we reached the office and there was chaos because there were only 3 people at the counters and dozens of people waiting for their car. If you wanted to be treated before, I could take a fast pass for 18 euros. Thanks to the people who gave us their numbers we were able to be treated before but we lost 2 hours of our time and an extra day that we had paid for only a few hours, I do not recommend this service at all, impolite staff, liar and nothing professional

The customer service was terrible. Upon arrive we spent 2.5 hours waiting to be served. When our number was called, after waiting so long, it was said in spanish only, when most costumers in the office were International. We relied on the screen that only made a chime when the queue adjusted. When I saw it was my turn and left my seat in the 15 seconds it took me to walk to the counter she already called 2 more numbers. We all arrived at the same time and she serviced the last number called rather than the two other people waiting for over an hour already. Everyone in the service area seemed to be upset about something from the return process, to an unassisted elderly man who was unclear about the car collection process. The service ticket system was not very obvious to most waiting - some waiting for some time before realizing that they had to take a number. Additionally, we walked away with a final bill of 240. When our quoted rate was 136. We had no optional add-ons, returned the car with a full tank and on time. The car return process was also not clear that you had to get out of the car line up and wait in line outside of the office door - where there was only one person handling the returns for all of the people trying to get to their morning flights. There was a queue of at least 10-15 people. Again, most costumers were clearly distressed and confused.

Flight was delayed and so arrived at 10pm - hit with a £50 charge for out of hours (from 10pm) even though the service desk was open till 11.00. No sympathy - READ the SMALL PRINT