Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.

The insurance terms from the rental company were not clearly stated in the contract; I had to ask for them myself. The car pickup was self-service, with no one inspecting the vehicle or explaining how to use it. I had to figure everything out on my own during the trip.

first car wouldnt start, second car was ok

I felt that their purpose was to get extra money from me. I told them I might go to the neighboring country and they said I would have to pay an extra $224 euros for insurance. She told me it was on page 8 of the contract in extra fine print. Then when I returned the car, I was charged 30 euros for a scratch below the car. He pointed out very minor scratches around the car. Again, like he was searching for a way to get extra money. It was very uncomfortable.

Location was poor.