All excellent apart from time waiting for pick up and drop off. Only one staff member on duty each time and they were very good but far too busy and it really needed another staff member to ease waiting times for customers. Otherwise I was very pleased.
The car was perfectly sized. Pick up and drop of was very easy and took an acceptable amount of time. The car was incredibly economical on fuel consumption. I think my only niggle was that the car was very under-powered.
“All good apart from the expense of having to pay two lots of insurance”
About Europcar:8.0/10
I had to pay two lots of insurance as the one I booked with Easyrentcars was claimed as invalid by Europcar so they made me book their insurance too. I have raised a claim with your customer support department
“You did not stipulate the additional insurance charges when I booked. These came as quite a shock.”
About Europcar:8.0/10
Staff tried their best to sell me expensive insurance with scare tactics say I could be liable for £18,000 if the vehicle was damaged. I will not use this company again.
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