“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar:7.3/10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters.
The pin location that was included pointed to a location far off from the actual car rental office.
Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...
The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.
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