CAR RENTAL REVIEWS ON ADVANTAGE AT ORLANDO INTERNATIONAL AIRPORT, MCO

I did get a Camry but it was similar. The women at the desk didn’t really explain the prepaid gas to me, I excepted it but I guess I didn’t really understand and I feel I was misdirected. I didn’t even use a half a tank and had to pay 68$. They way she explained it was I’d get charged for what I use and their price for gas was cheaper than the outside price. I was ripped off!!!

Very disappointed with the woman who served us, very rude with a bad attitude.

Extra charge for spouse is very bad. No others do this!!! Also, I rented a RAV4 or equivalent and the Mitsubichi offered had much less storage capacity and would not hold the luggage so had to upgrade. Very disappointing

Ordered a Intermediate SUV and ended up with a 7 seater People Carrier. Upon returning the vehicle, filled up at a Gas station 5 miles from Airport. Waited 30 minutes for person to check vehicle and was charged U$ 15.00 because needle was not over the Full. Attendant was very rude and did not listen when told that vehicle was filled up 5 mile ago. Absolutely outrageous behaviour from this attendant.

We get up to the booth after waiting almost an hour and the girl asks how many we have in our party. I reply 2 kids and 2 adults. The girl says you are renting this car for 15 days and are going to hate it because it wont fit everything we need. She then says no problem we can give you an SUV. Which sounded great, she did all the paperwork just to find out she tried to charge me an extra 300 dollars as an upgrade fee. I told her that I don't want to spend an extra 300 when I already spent almost 500 on the vehicle already. She then replied all well enjoy the small car that wont fit everybody. I then asked for the manager and he came over and said yup nothing I can do unless you want to pay more money and then left. They said I already got "too good of a deal online that they cant do anything for me". I asked if I could cancel my rental and they told me to call online because that's who I booked through. Absolutely Terrible customer Service.

Advantage customer care was awful. Vehicle broke down the following day. Spent an absolute age on the phone and the supervisor at Advantage was very rude. Apparently could not understand my ‘accent’. I could not understand her and it seemed to me her English was not very good. I spent 3hours in Universal’s car park waiting for assistance. I eventually got a replacement vehicle, but I have to say that neither the original or replacement vehicle were not very clean. Stained upholstery on both cars. These are the worst vehicles I have ever rented in the US in the 20 years I have been visiting. Avoid Advantage

Car was great. Clean, tidy, minor marks that I pointed out but they really weren’t that bothered on drop off. Pick up less than an hour. Guy on desk tried to up sell a few items like pre paid tolls which I didn’t need and luckily didn’t take. Up sold fuel, which suited me, cheap enough at $42. On site at airport so easy to find. Excellent experience, would use again.

Everything was seamless and painless. Will use again and definitely recommend.

Car was in poor condition, with scratches to rear body, no offside rear reflector & not very economical.

Everything was great - except we were told we would have a free second driver and were charged. The only way to be refunded was to go down to the main counter - which was very inconvenient when trying to get an international flight with 3 small children. I would have given 10/10 but I felt not being refunded was unfair.

During drop off, we discovered we were incorrectly charged for liability waivers. The Advantage manager Yemane Hagos quickly issued the refunds.

Wait at pick up was far too long. Encouraged to purchase toll package when highway toll system was not explained clearly.

Advantage counter staff were horrendous and rude - I think this is typical of Orlando car hire from most companies!!!

Excellent service and fantastic price

Easy pick up and drop off. Very nice, spacious vehicle. Good service, would recommend.

Easy to use. Would use again. Great value and service.

I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

There was about a 35 min to 45 min wait to get the car. You need more attendants to help! The return of the car was great!.....

On collecting car I was told to check for damage (scratches didn't count, only dents). Found 2 dents. Never had a rental car with any damage before.

Car was a wrong size, pickup was terrible

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.

Véhicule propre et sans problème mécanique. prix bea5moins chère que d autres ( j ai économisé environ 350 dollars), les assurances en option + très bon prix ,ainsi que le passe voie rapide pour les routes express.

personnels efficaces et très gentils à l l'aeroport d orlando flotide (je ne parle pas anglais) et enregistrements en ligne facile, efficace et accepte plusieurs carte bancaire

Although the vehicle had over 35,000 miles and a few scratches on it at pick up it proved to be a very reliable vehicle. First time I have used Easy Rent Cars but it won't be the last. Keep up the good work and value. Brian Simpson