Car experience was very poor as mentioned car booked was not available
When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ?
Did not care at tall attitude
Car provided was filthy inside & out
Tyre pressure warning light was on
Had to stop and re inflated tyres
Wash front & back windows to actually see out !
Will not use Budget again
Dreadful service
“Quality Qeeq service and supported well by Budget.”
About Budget:8.0/10
The car was very good. pick up time was slow to to queues. the service staff were not friendly when we told them we didnt require any upgrades or extras.
Budget provide additional spouse driver free of charge which is very good.
About QEEQ:10.0/10
Very easy site to use and provided a good price.
Excellent communication and guidance on the process. Would definitely use again.
“Não estou sendo atendido na resolução do problema, já paguei e estou sendo cobrado novamente.”
About Budget:8.0/10
O carro, o modelo, Ford Escape, nos atendeu muito bem. O Veículo já era bem rodado, tinha algún riscos, tinha manchas no interior. Estava limpo e preparado para nosso uso.
About QEEQ:8.0/10
Não achei um telefone com quem falar, pois estou sendo cobrado pela segunda vez. Quero resolver isso e não estou achando facilmente uma forma de resolver.
Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.
“Good, but wait at airport for a car left a sour taste”
About Budget:9.0/10
Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.
Average experience. Arrived early but had to wait an additional two hours because the car wasn't ready. Management seemed a bit disorganized. The substitute vehicle was a Mazda SUV, but the key was out of battery and couldn't start. Although we eventually got a similar vehicle, the two-hour delay was frustrating. Booking through Budget might be cost-effective, but the service is subpar. I recommend considering other companies.
There were a lot of people, and I had to wait in line for about an hour. The service quality was average. Considering it's an airport where many people rent cars, Budget's fees are low. However, the deposit refund is very slow and has still not been returned.
Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.
The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
About QEEQ:10.0/10
Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given
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