CAR RENTAL REVIEWS ON HERTZ AT ABU DHABI AIRPORT, AUH

Arrived late at night, no need to wait in line

Depending on customer service . Last year was bad in Dubai .

Very good, just a lot of people getting cars on the same day.

Pickup was quick, just mentioned the insurance without pushing it. On the way back, couldn't find a gas station on the highway and returned the car with half a tank. Not sure how much they'll charge.

Overall, it was quite good. The car they gave us had over 50,000 kilometers, but it still drove well.

The store management was chaotic and it was extremely difficult to find the pick-up point. When returning the car, four people of Indian descent came out with magnifying glasses to inspect every inch of the car's paint. They found a small chip caused by a stone on the top right corner, which is two meters high, and demanded compensation. After renting cars over a dozen times, this was the first time encountering such a store. There is no way the damage could have been caused by me in that location.

Really like Hertz

Great service, explained all the terms in detail.

Overall service was quite satisfactory

The overall service at Hertz airport was great. The counter staff were patient and attentive, and there was no excessive upselling. Picking up and returning the car was smooth, though I had to wait in line for over ten minutes.

Overall satisfied, but the process of picking up the car was extremely slow. I have rented cars in Australia and other places before, but this was the slowest. The entire process took me half an hour. Picking up the car was also slow, the staff member walked out leisurely to find the car, and after a 20-minute wait, he handed me the keys and took me to the car.

Upon returning from renting a car in the UAE, we were charged 1400 yuan for allegedly exceeding the speed limit by 30 km/h. However, we checked with the traffic authorities, and the speed limit for that road is 100 km/h. The car we rented is set to a maximum speed of 120 km/h and alerts if that speed is exceeded, so it is impossible for us to have driven at 130 km/h. We are currently requesting the original ticket through Zuzuche to Herts rental. We have not received it yet and hope Herts and the Zuzuche platform assume their responsibility and provide us with an explanation as soon as possible!

The process was a bit slow, it took an hour for the person before me to get their car and for me to finish my paperwork.

Car was clean but didn’t washer fluid. Overall car could’ve been cleaned a bit more.. but overall service was excellent..would definitely use and recommend Hertz to others.

You pay what to see.. good competitive price. Hassle free and good promotions for new users.

it was a very pleasant experience and i am looking into repeating it, many thanks.

thank you for being fast on response to my questions, and i hope you all good, thank you for your service.

Good

It took a long time to receive the car

The booking process was quick and easy

Everthing went amazing. Would suggest an improvement on the pick-up process. The process is extremely slow and time consuming.

Amazing experience with Qeeq, all rental details are clear. Also the new whatsapp service send you reminders and important info about your rental.