Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.
The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK
Due to a flight delay of over an hour, we arrived at 10:30 PM. Hertz said someone would be at the counter, but there was no one there. European Car next door told us to come back the next day. We tried calling the rental service but got no answer. The next day, Hertz said the reservation had been canceled and no car was reserved for us. The rental service has yet to refund our deposit! Very dissatisfied! I will not recommend this rental service or Hertz to friends!
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