CAR RENTAL REVIEWS ON HERTZ AT BANGKOK SUVARNABHUMI AIRPORT, BKK

The pickup was quick, big companies are indeed reliable.

I had a little extra charge to adjust the pickup and dropoff time

It could be a bit easier to enter pickup and dropoff times in search instead of defaulting to 12 all clocks should be 24hr

Excellent

Good

Outstanding!

Convenient, easy, affordable. Zero problems. Outstanding! Will use again soon for a trip to Issan. Thank you very much.

I waited nearly an hour to pick up the car, while the person behind me got their car in just over ten minutes. It took three reminders for the staff to finally bring the car. The drop-off location is far from the airport, but the staff kindly drove us to the airport after completing the return procedure.

Good overall.

International chain, excellent service, quick shuttle, punctual and efficient. They even returned my forgotten phone charger, very impressive experience.

The service attitude is excellent, and the location is easy to find. The return location is not far from the airport, and they even offer a ride to the airport. Very good.

Very good, they drove the car to the parking lot. Vehicle condition was excellent.

Processing was fast and very satisfactory.

Everything was fine.

It looks that prices can be changed immediately for some reason.

Booking platform suggest a Toyota Fortuner but they only provide Issuzu MUX which is quite different in comfort. The car provided also had uneven wheels which made the car vibrate uncomfortably at high speeds.

All as expected with booking process

The pick-up location is a bit far from where the paperwork is done. After completing the procedures, we waited for over ten minutes before someone came to get us. We drove a few kilometers to the pick-up point. The car they provided had several scratches, and we had to check multiple spots for damages. The car didn't look very new and shook a lot when driving fast. However, the air conditioning was quite powerful.

Highly satisfied

Picking up the car in Bangkok was very convenient, but returning it at Chiang Mai Airport was confusing as I had to ask for directions twice to find the drop-off point at Gate 1. The return instructions could really use some improvement.

The overall process was good, and the car was in great condition, very clean at pickup with no hidden fees. However, the only downside was that when I returned the car, they said there was a small scratch on the tire and that it needed to be completely replaced (nearly 10,000 THB, very expensive as the daily rental rate was only 190 RMB). Honestly, I didn't hit anything during my rental period, so I'm not sure why there was damage. Maybe I missed it when I picked up the car. Fortunately, I had insurance, but it really affected my mood.

Average

Great attitude, they even upgraded my car to a Fortuner.

Quite average