CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Easy to use, had to update my booking once (pick up time) and had no troubles

Unhappy with pickup, satisfied with drop-off. Two overweight African American women were arrogant during pickup and gave me an old car. I didn't rent a premium car, but the fuel tank wasn't full and the low tire pressure warning was already on, clearly indicating no prior inspection had been conducted. During drop-off, a handsome inspector noticed a scratch and asked if there had been an accident. Upon confirming nothing was wrong, he reassured me that insurance would take care of it and told us we could leave after filling out a form. Extremely handsome, right?

Excellent car experience very quick pick up useful information given by staff

No

Hertz should have informed us about california road tolls and how to set up system to pay them. We found out too late ! Not good

All good

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

Charged me extra and don’t know what for

Really great easy and good communication

Fast, friendly, overall very satisfied, will rent again for 4 days next week.

The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?

Pickup took about 10 minutes and return 3 minutes, very efficient!

Just follow the map and you can find it. The pickup spot is in the adjacent parking lot.

Great experience

The waiting time was too long, about more than 2 hours.

The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!

Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!

Returning the car within the same state from San Francisco to Los Angeles incurs an intercity fee. Sixt is a better option.

Very friendly and excellent service

Great vehicle for the trip. Not enough room for luggage.

Great deal

Very satisfied

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)

Great service, streamlined.

Full refund on accidental booking. No issues.