CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

Very satisfied

Great! Absolutely fantastic!

Very good

事務所がどこにあるのか、本当に分かり難かった。車の汚さには恐れ入った。日産アルティマだったが、予約していた車種と同等とも思えない。

This is my second time renting from this company, and I'm very satisfied.

The counter staff could have provided charging details (i.e., how it is billed since Tesla charging is associated with the car, not an external credit card or the like). Also, a charging cable for non-Tesla charging would have added flexibility (although Tesla charging network is great).

Convenient

The service provided by Zuzuche is truly frustrating. When encountering issues with car pick-up, it's impossible to effectively negotiate with the local branch and we have to negotiate with the headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels in a foreign country unable to pick up a car while Zuzuche does nothing to help. Nearly 10 days have passed, and Zuzuche has not proactively contacted us, provided no solutions, and given no updates. They are constantly evading the problem. When booking a car, make sure to check which locations accept UnionPay cards. However, Zuzuche now marks all locations as not accepting UnionPay cards to avoid taking responsibility for not knowing the service of the branches. Make sure to call the branch in advance to confirm and avoid any losses. Based on my personal experience at the rental hall of San Francisco Airport, Hertz, Dollar, and Thrifty accept UnionPay cards and provide excellent service. Be cautious when booking with Sixt, as they do not accept UnionPay cards, and deliberately list many low-priced cars without insurance on the platform to attract customers. In reality, driving without liability insurance is illegal in California, and the branch forces you to purchase it at an additional cost of over 20 dollars per day. Strongly condemn such unethical practices by Sixt. Hertz's service is very professional, but the compact car category is not very reasonable. I initially booked a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to pay extra to upgrade to a Camry, which turned out to be a pleasant surprise as it was almost new with less than 3000 miles. It truly felt like a high-end car. In the future, it's safer to rent from the mid to large-size car category.

The service provided by the car rental platform is extremely frustrating. When I encountered a problem picking up the car, I couldn't effectively negotiate with the local store and had to consult with the car rental company's headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels when they can't pick up their car in a foreign country while the platform does nothing! Nearly 10 days have passed, and the platform has not proactively contacted me, provided any solutions, or given any updates, constantly avoiding the issue. Everyone needs to pay attention to which stores accept UnionPay cards when booking a car. However, the platform now sets it so that UnionPay cards are not accepted, avoiding their responsibility for not understanding the store's services. To avoid losses, make sure to call the store in advance to confirm. Based on my personal experience, at the San Francisco airport rental hall, Hertz, Dollar, and Thrifty accept UnionPay cards, and their services are excellent. Be cautious about booking with Sixt; they do not accept UnionPay cards and deliberately list many low-priced models without insurance to attract customers. In California, you cannot drive without third-party liability insurance, and the store will force you to purchase it for an extra $20+ per day. I strongly condemn such unscrupulous practices by Sixt. Hertz's service is very professional, but the compact car group is not very practical. I intended to book a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to upgrade to a Camry for an additional cost, which was quite surprising as the Camry was very new, with less than 3000 miles, and felt like a high-end car. In the future, renting from the mid-to-large car group seems more reliable.

Satisfied

Overall, quite good. Well-known brand.

Returning the car was simple.

The service was good, but they pushed for vehicle upgrades and additional insurance costs. Didn't feel good about it.

Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

Very good

Excellent

Perfect car rental experience, thumbs up for HERTZ and QEEQ!

Satisfied

Very satisfied

The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.