CAR RENTAL REVIEWS ON HERTZ IN LAS VEGAS

The downtown return location was very hard to find, so I ended up returning the car at the airport and taking a taxi back to the city.

When I returned the car, the reserves lot no 20 was taken and we were not sure where to park the car. It was not easy calling the given no as it was a Sunday. Overall experience was bad

Quite satisfied, booked the car for 12:30, arrived early, and they let us take the car right away without any issues.

The car was smaller then I expected

Online I rented a Dodge Challenger. At pickup, I was told there are no Challengers in the fleet. What a let down. If Hertz and EasyRentCars can't accurately describe to the customer what EXACTLY is available, something needs to be changed.

The car was downgraded.

There was no Focus, only smaller cars.

The car I requested was not available in a reasonable amount of time, so I was upgraded to a higher tier of cars. I was completely blown away by the way I was accommodated by a minor inconvenience. The service I received was far and above what I would have expected. I would definitely book with Hertz through EasyRentCars again. 10/10 would recommend.

No problems at all and would use them again. The only gripe was that the screenwash was empty.

We didn't have any problems at all and would definitely use EasyRentCars again.

Quickly rented a car

Shuttle service for both pickup and return at the airport was very convenient, and the business process was quite clear and standard. However, there was no so-called Chinese service available at all, even after I asked.

Wanted a V8, but the one I ordered wasn’t in so I had to upgrade. Went into the car park and there was the car I originally ordered. Not impressed by this and I’m still waiting for the receipt 4 days after dropping the car off. I also had to pay extra in case the car broke down and needed picking up. Why am I paying for your car to be picked up if it breaks down? You should be delivering a new car to me and apologising.

First car we were given needed an oil change so we had to drive it back to hertz to get another car then after driving that second car to our destination we found that second car was also past its oil change. Need to check your cars better, shouldn’t be down to the person renting.

Great prices super easy booking. Very happy.

The pickup process was very convenient

We booked over a month in advance, but when we arrived at the pickup location, they said the car wasn't suitable for four people. After showing the reservation information, they claimed the car we booked wasn't available. They only offered a pickup truck or a smaller model. We ended up taking the pickup truck to the airport to exchange for another car. The replacement car was very old, with more than 38,000 miles on it and very high fuel consumption. The staff at the pickup location had a poor attitude.

Extremely satisfied. They resolved our driving issues in real-time over the phone.

No issues with the car rental

Convenient and efficient

I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?

The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.