CAR RENTAL REVIEWS ON HERTZ IN SEATTLE

The car is a bit old and the Bluetooth occasionally doesn't connect. Not sure if it's the same as what I booked.

The car booked not available up grade to larger vehicle ,there was a problem with that vehicle so offered further upgrade to a superb SUV which turned out to be great for my trip this vehicle had just been returned looked ok to me but asked to wait a while so the agent could wash and valet this accounts for pi k up delay very impressed by service from Rebecca as very busy site a great customer champion for hertz

Booking platform easy to navigate and simple to understand ,l like being able to see total cost and being able to pay in sterling upfront a boon ,well done will certainly use again and have recommended to my brother to use on his trip to UK from America,

Smooth process

Below expectation regarding the car cleaning and the pick up location

Perfect

We waited over an hour to pick up our car. The man in the counter was not especially nice or helpful at all, he didn’t care. We ended up changing the car at the Burbank airport in LA because the car was in poor condition. Noisy and really bad brakes, the car was dragging to the right so I had to parry to go straight. Tires was really worn down. We had planned a trip to the Nevada dessert and couldn’t risk getting stuck out there. However the women who helped us at Burbank airport was a real angel! She was super helpful and a real professional!

It was easy to book

Very satisfied with great service and SMS reminders.

They patiently explained how to use the car.

nothing

nothing

The staff at the Seattle car rental company are very irresponsible. The previous customer had a credit card issue that delayed us by 30 minutes. When it was my turn, they didn't even check my translated documents before processing. They told me only one car was available, and the fuel tank wasn't full. When I called customer service to change cars, they spent two hours giving me the runaround without solving anything. The next day, there were no cars available despite being told otherwise. The customer service and the rental company were not coordinated. On Sunday, the rental company was closed, and customer service had to call roadside assistance, whose phone was always unreachable. Once you get the car, no one is there to help.

Increased charges after changing terms unilaterally, only partially removed extra charges after being disputed

I ordered a toyota corolla. When i picked up at Hertz they only had hyundai accent which is lower class than toyota corolla.

The truck was visibly not well cleaned inside the vehicle at pick up.

I will certainly use EasyRentCars again

There were too many people in line and too few counters, causing a long wait time. I previously rented a car with a Hong Kong driver's license, but this time they said it was not acceptable. Despite presenting recent successful rental records from other companies, they still refused. Eventually, I spoke with a manager, and after one and a half hours, I finally got the car, though reluctantly.

Fast check out and very helpful agent at the counter.

QEEQ got me a fair price for a good car.

This time, QEEQ accompanied me on a 15-day self-drive trip, very convenient!

Der gebuchte Mietwagen in der gebuchten Klasse war nicht verfügbar. Wir haben 2 Stunden gewartet und mussten dann auf eine kleinere Alternative ausweichen. Ein Cashback für das kleinere Auto war bei HERTZ nicht möglich. Deshalb haben wir einen Claim über Qeeq eröffnet, der dann nach Wochen erfolgreich war.

Sehr behilflich in der Kommunikation mit HERTZ für das downgrade refund.

Overall satisfied. Simple process, convenient pick-up and drop-off.

I have returned the car reporting my concerns. I look forward for the right resolution knowing the fact that I am loyal gold Hertz member.

Very convenient, no upselling

Since they did not have the car promised, they easily upgraded us to the best available which was a significant upgrade to a full size suv.