CAR RENTAL REVIEWS ON HERTZ IN SEATTLE

This trip was for 6 people, and we booked a 7-seater. Upon arrival, the staff informed us that they only had 5-seaters available and that we needed a 7-seater to accommodate 6 people. We had tickets for a specific time slot at the Boeing Factory and had only allocated 1 hour for pick-up. After much urging, the staff arranged a 7-seater, which delayed us by an hour. We reached the factory just 1 minute before our scheduled tour.

The provided Subaru Outback was in good condition and was quite fuel-efficient.

Forcibly pushed insurance, did not recognize the basic insurance from the rental platform.

Poor customer service and irresponsible! The actual car model provided did not match the reservation! Strongly evasive!

Like: o
Dislike: o

Like: This was my first time renting a vehicle through this site. This was the best decision I ever made! The cost was surprising low, compared to the other companies. There were many cars available for you to choose! There were kiosks for you to use which had a real person to help you rent your vehicle, faster than standing in line! When it was time to return vehicle, drove it in and was met by a team member and handed him the keys!! That was it! Simple and easy! EasyRentCars will be at the top of my list for every vacation! Thanks for great service!!
Dislike: I thought the whole process from beginning to end was incomparable to any other company I've worked with in the past and will only rent from EasyRentCars!

We booked a mid-size to large SUV, but upon arrival, they offered only a Jeep Compass, which was too small to accommodate 5 people and their luggage. Due to language difficulties, we couldn't address the issue properly. We don't know where the problem originated. Later, they kept pushing us to upgrade to a larger vehicle, costing us several hundred dollars more for a Grand Cherokee. Hertz in the USA left a very bad impression. Complaint

The handsome salesman was very helpful. We had mistakenly booked a 2-door economy Nissan for three adults, one child, and five suitcases. When we arrived at the store, he offered to let us see the car first, and then surprised us by upgrading us to a larger Hyundai Elantra for free. Amazing!

Not bad

Very convenient

Like: First time traveling so far away from home and the staff helped get us to the correct area of the airport by dropping us off instead of trying to navigate through the garage to the shuttle back to the airport!

I picked up the car at the Hilton Hotel branch in downtown Seattle. Although it was a very small counter with only one staff member, luckily, there was only me as a customer at the time, so the process was quick and convenient. The car was relatively new, a mid-size Chevrolet, and handled well, with an odometer reading of about 30,000 kilometers. Throughout the entire road trip, the car performed excellently. The trunk could fit three suitcases, making it very convenient for a family of three. The car had a bit of a sports car feel with a low chassis, so we didn't take it to Mount Rainier National Park. Next time we visit the U.S., we might consider renting an SUV.

Overcharging

The car matched the description

Like: I like my Hertz car rental
Dislike: Thay can let me drop my car at the airport.

It was good!

Average

Like: Close, walking distance from Amtrak. Quick service...
Dislike: Nothing!

When returning the car, personal items were left inside. Called Hertz service, but nobody responded.

Like: The Hertz rep at the counter was cheerful, friendly and efficient. No attempt at an upsale. Everything was exactly as I had been informed it would be except for the fact that I was upgraded in my rental (not a problem). From the time I approached the counter until the time I was driving away was probably less than 10 minutes. I wish all my car rental experiences were this good!