When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.
The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.
Very satisfied and quite professional. They explained various aspects and informed us about the trip. We traveled through Austria, Slovenia, and Croatia. They helped us purchase multi-country border crossing fees and Austrian and Slovenian highway passes. It was incredibly hassle-free. The Croatian highways operate similarly to domestic ones, where you take a ticket upon entering and pay when exiting. The entire trip went smoothly!
The staff were very professional, and the processes for picking up and returning the car were efficient. The car provided was very clean and in excellent condition. I didn't have time to wash the car before returning it, but the rental company neither complained nor charged me for it. Overall, I am very satisfied.
“Mild rough start but super Zippy after that! Big thanks to Qeeq, cheers!”
About zippy7:8.0/10
The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.
About QEEQ:10.0/10
Most trusted and economical partner for car rental booking! Excellent customer service and issue resolution. It’s a one stop shop for me, when it comes to car rentals. Thanks, keep it going team Qeeq!
Very satisfied, it exceeded my expectations. They did not charge extra for exceeding the return time and even provided a free shuttle from the return location to Vienna International Airport's departure hall.
Three months after returning the car, I suddenly received two charges, each 90 euros. I have no idea what these charges are for (I can guess it might be for violations or something similar, but there was no notification), and I don’t know if there will be more charges in the future. The company managed to keep deducting fees even after refunding the deposit. The entire process with Zuzuche felt utterly useless—they couldn’t answer any questions or resolve any issues. If I choose to rent through this platform, shouldn’t communication and reminders be properly handled? If it’s related to traffic violations, isn’t it Zuzuche’s responsibility to inform me? Otherwise, why would I rent here? Why not go directly to the official website? I will neither rent from this company again nor use Zuzuche in the future. If they continue deducting money, I will report them to the authorities.
Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.
Overall, it was pretty good. The car inspection was very thorough. Although I didn't encounter any issues, it's definitely something to pay attention to.
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