Dollar - Honolulu - Airport (hnl) Information, Car hire Instructions & Policies

Wait for car over one hour. Time wasted.

I got an upgrade to a larger vehicle for a very good price $15/day.. The checkin was horrendous though- almost 2 hours to get the car.

繁忙期だったこともあると思うが受け渡し場所で1時間半待ちは長かった。座るところも無く多くの人が待っていた。待たせない様に在庫を増やすとか 待たせるなら待合所を広くし椅子を増やすなど改善が必要。それ以外には返却後の車のシートの汚れが取れていなかった。ゴミなどの清掃は出来ていた。

Generally good service at HNL airport. Car condition is overall good.

The staff were professional, and even after promoting their services, they didn't insist when I declined. Simple and user-friendly! An excellent experience!

Pretty good, very efficient.

Satisfied. There was a shuttle bus service. Since the Fiat 500 I booked wasn't available, they provided a Chevrolet Sonic as a replacement.

Very convenient

Very good

I rented a Jeep Wrangler from Dollar on the Big Island of Hawaii. When I returned to Oahu to pick up the car and mentioned that I needed to pick up friends, the Dollar staff asked how many people were with me. I said five, and they suggested upgrading me to a seven-seat SUV at no extra charge, which was a pleasant surprise as I initially reserved a five-seat sedan.

The standard for checking the fuel tank is not objective enough. Even though the fuel gauge needle had dropped less than 1/4, they still charged me for half a tank of gas.

Good service quality, easy car return.

Satisfied

Friendly attitude, car condition acceptable.

Renting a car was very convenient, and the vehicle was in great condition!

Didn’t wait long at all , car was good and drop off was quick & easy too .

During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises. Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions. Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading. These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.

Very good

Friendly and enthusiastic