Easy booking process, smooth pick up & drop off , handy car

I rented a Jeep Wrangler from Dollar on the Big Island of Hawaii. When I returned to Oahu to pick up the car and mentioned that I needed to pick up friends, the Dollar staff asked how many people were with me. I said five, and they suggested upgrading me to a seven-seat SUV at no extra charge, which was a pleasant surprise as I initially reserved a five-seat sedan.

The staff were professional, and even after promoting their services, they didn't insist when I declined. Simple and user-friendly! An excellent experience!

The car was great .just what we needed, dollar service center was goid just struggled to find the pick up point, but all in all it was good.

An extremely long wait for the shuttle bus then 3 all turned up at once! at the pick up desk no information about returning the car so when I dropped it off I parked in the wrong place, told to park under the blue umbrella, so I did, that was wrong too! Basic car, need to clean INSIDE the windscreen too please. Smelt of stale cigarette smoke, yuk.

Pick up experience could be improved by clearer signage and direction at airport. Great service from Dollar, particularly at drop off by staff member Kaipo.