Rental Plus - Malpensa Airport Information, Car hire Instructions & Policies

Very good, they upgraded the car to an Audi A1.

Good.

Very satisfied

The service was excellent.

Picked up the car in 10 minutes and returned it in 2 minutes—pretty quick.

Convenient pickup and return, smooth handover.

The service desk was always very serious, the attitude was very mediocre, and there was no Ford PMUA at all. They were just brushing us off. I will never rent from this company again. Everyone, please avoid this place. They even charged us an extra 200 euros before renting the car. It's better to rent from the airport. The attitude was really bad! Do you even know how to do your job? If not, then leave, alright!

Excellent service, both pick-up and drop-off were very smooth.

Very satisfied, will choose this company again next time.

Very satisfied, the actual car I picked up was a new car with just 700 kilometers on it.

The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.

The staff were very friendly, and there was no problem communicating in English. We actually got a Peugeot 208 GT, a very new car with just 30,000 kilometers, and it was great to drive.

Very satisfied

Very satisfied

It was okay. A lot of people and slow paperwork, which is normal in Italy. But the car wasn't ready and had to be washed, causing me to wait an extra hour.

Great, no hidden charges.

It's alright.

Standard service, very detailed car pickup instructions.

Scheduled to pick up the car at 9 o'clock, the location is outside the airport, and the rental company will send a van to pick you up. Arrived at the airport before 8 o'clock, waited for almost an hour for their van to take us to the pickup location, by the time we got there, it was already past 9. Later, I couldn't rent the car because of an issue with my driver's license, which was my own problem, but if the van had arrived on time, I would have had enough time to cancel the order and avoid the loss. Also, even though they said they would send the van to the airport immediately, they actually wait until there are enough people to fill the van. An American who was waiting with me also waited for an hour. In the future, I will definitely choose to pick up the car at the airport.

The car provided is quite good.

Overall service was excellent. No insurance upselling during pickup, and the car provided was very new.

The store attendant had a great attitude and recommended a suitable vehicle based on our luggage. The car was almost new with just over 2,000 miles.

When picking up the car, they didn't give me a vehicle inspection form, so I recorded a video myself. When I returned the car, they gave me an inspection form and said there was a scratch on the trunk lid! They even sent it by email. I insisted on checking it in person before leaving, but the store said they didn't have time. Upon reviewing my pickup video, I saw the scratch was already there.

The car was perfect

I can only say the rental company is terrible. My flight was delayed, and when I arrived and called them, I found out my booking had been canceled. The deposit I paid, around 60%, was forfeited. It's the first time I've heard that if you're late to pick up the car, they cancel it. The second time I rented, fearing the same issue, I arrived early to get the car. However, arriving one hour early resulted in them charging me for an entire extra day.

Very good.

Very satisfied

Very satisfied.

Very satisfied.

Extremely satisfied. We went directly to Gate 5 of the terminal and called the rental company, providing the name of the renter. The company informed us to wait about 20 minutes for a specific type of vehicle to pick us up. Twenty minutes later, a vehicle arrived to drop someone off, and I noticed it matched the description provided by the company. I showed the booking confirmation to the driver and asked if it was the right car. The driver confirmed, loaded our luggage, and took us directly to the company's premises. The staff warmly welcomed us, and the procedures were completed quickly with minimal wait time. A deposit of 500 euros was required, and there was no upselling. The weather was very hot, and after the paperwork, the staff let us wait indoors while they brought the car to the entrance for us to inspect. It seemed like they upgraded us for free, as the car wasn't the one I originally booked. It was a new Nissan compact SUV with only 5,000 kilometers on it—clean and well-maintained inside and out. There was no extra fee for returning the car at a different location. We returned it at Venice Airport, where the navigation made it easy to reach the drop-off point. The staff at the return location were very welcoming, quickly processed the return, checked for any forgotten items, and informed us that the 500-euro deposit would be refunded within five days. A shuttle bus nearby then took us directly to the terminal. It was a flawless rental experience. Five days later, I verified that the 500-euro deposit had been refunded. This rental covered the route from Milan to Florence, Pisa, Rome, and Venice. I highly recommend this company for its excellent value for money.

The return time was 6:30 PM, but the company had already closed by 6 PM, and no one answered the phone. When I called the pickup location, the staff told me they couldn't help, and the emergency assistance hotline did not offer support in English.

Not satisfied. At pickup, there were many people and only one staff member handling everything, looking indifferent and unhelpful. At dropoff, they intentionally nitpicked, pointing out a very tiny scratch, just 1 centimeter, which you wouldn't even notice at pickup and could be removed with waxing. They insisted it was caused by you and directly charged 450 euros to your credit card. This company seems to attract customers with slightly lower prices but ends up finding all sorts of excuses to deduct money.

The car pickup process went smoothly, and the vehicle was in good condition.

They provided a GT car, very cool and brand new.