I can only say the rental company is terrible. My flight was delayed, and when I arrived and called them, I found out my booking had been canceled. The deposit I paid, around 60%, was forfeited. It's the first time I've heard that if you're late to pick up the car, they cancel it. The second time I rented, fearing the same issue, I arrived early to get the car. However, arriving one hour early resulted in them charging me for an entire extra day.
Extremely satisfied. We went directly to Gate 5 of the terminal and called the rental company, providing the name of the renter. The company informed us to wait about 20 minutes for a specific type of vehicle to pick us up. Twenty minutes later, a vehicle arrived to drop someone off, and I noticed it matched the description provided by the company. I showed the booking confirmation to the driver and asked if it was the right car. The driver confirmed, loaded our luggage, and took us directly to the company's premises. The staff warmly welcomed us, and the procedures were completed quickly with minimal wait time. A deposit of 500 euros was required, and there was no upselling. The weather was very hot, and after the paperwork, the staff let us wait indoors while they brought the car to the entrance for us to inspect. It seemed like they upgraded us for free, as the car wasn't the one I originally booked. It was a new Nissan compact SUV with only 5,000 kilometers on it—clean and well-maintained inside and out. There was no extra fee for returning the car at a different location. We returned it at Venice Airport, where the navigation made it easy to reach the drop-off point. The staff at the return location were very welcoming, quickly processed the return, checked for any forgotten items, and informed us that the 500-euro deposit would be refunded within five days. A shuttle bus nearby then took us directly to the terminal. It was a flawless rental experience. Five days later, I verified that the 500-euro deposit had been refunded. This rental covered the route from Milan to Florence, Pisa, Rome, and Venice. I highly recommend this company for its excellent value for money.
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