Budget - Rome Fiumicino Airport Information, Car hire Instructions & Policies

I have waited 45 minutes at the desk to talk with the employee. I have paid at the desk around 500 euros for all risks insurance (theft not included), which is very expensive. Insurance should be around 10 or 20% of the rental rate value not more.. I had no options so I paid it but am unhappy and won’t rent there again.

Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

They didn't have the car I booked and demanded I pay for an upgrade or take a lower-tier car!

Long lines and slow service. Couldn't get a car at the price booked on QEEQ. They push for additional purchases, otherwise, no car! Clearly, there is an issue with the partnership between QEEQ and BUDGET, causing problems for consumers.

Avis's company. They messed up with insurance and scared me off. The rental was 800 yuan, but the insurance they sold was 260 euros. The front desk service was extremely impatient and discriminated against Chinese people. I returned the car 10 days ago and still haven't received the deposit back, whereas Hertz returned it on the third day after I returned the car.

Not many people picking up cars

The counter staff engaged in fraudulent sales. They tricked me into upgrading a 1500 car to 5000.

Arrived late, forcibly upgraded, charged an extra 500 euros

They made various excuses to force us into buying insurance and changing the car. Eventually, we got a similar car, and the cost increased from over 3000 to more than 10000. There are many scammers in Italy.

Not bad

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35. 2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.

Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.

Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

This company is terrible and has no limits to its greed. From the very first day of picking up the car, there were various issues. Initially, I stated that I did not need any additional insurance. However, when they gave me the contract to sign, they intentionally showed the last page in Italian (the contract was multi-page, with the first page in English). Only after I requested the English version did they switch it for me. In the English contract, I noticed an extra insurance charge of over 300 euros and questioned it. Shamelessly, they claimed this insurance could not be canceled, saying it was chosen when I initially booked (who are they fooling? I booked my insurance through a Chinese company, which has nothing to do with the car rental company, so this charge should not appear in their contract). After repeatedly asking for cancellation without success, I had to call the rental company, and only after a representative mediated were multiple service fees canceled (this is when I found out they also charged for multiple drivers and a full tank return fee, even though they only verified my information, yet still charged for multiple drivers). Finally, after signing, they did not immediately send me the pick-up contract via email, causing around an hour delay before they sent the pick-up confirmation email (which was needed to get the car). Returning the car was just as problematic. Despite no accidents or scratches, and even with photographic evidence of the car's condition at pick-up, they unfairly blamed a small scratch on the tire on me, refused to provide evidence or photos of the damage, and forcibly charged me 700 euros. Furthermore, they told us to leave after confirming the return, saying an email would follow, but then delayed the return confirmation, charging an extra day's rental fee, and shamelessly deducting a fuel service fee (even though I pointed out the full tank at return, with the inspector giving me a thumbs-up, they still charged me 30 euros for fuel. This is the first time I’ve encountered such shameless behavior. It seems like the car rental staff in Italy are all equally unscrupulous).

The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

I'm absolutely furious. We booked a car through the rental platform and got the most comprehensive insurance beforehand. When we got there and wanted to add an extra driver, they required us to buy insurance for the driver. We had previously rented cars in the US and Australia, and it went smoothly. We consulted the rental platform, and they confirmed that we could simply add a driver without having to buy insurance, as we already had it for the car. However, the store staff disagreed. A very beautiful lady, but with a terrible attitude, argued with us for the whole morning. The rental company's customer service also called to help communicate. Finally, we decided not to add the driver. The staff agreed and simply crossed out the additional fee with a pen, without printing a new contract. Trusting Europeans to be honest, we didn't object. When we returned the car, we found out they never changed it in the computer system, and we still ended up with the insurance!

It was horrible. We rented two cars in total and had problems with both. Budget is really unreliable!

They aggressively upsell insurance and additional products.

Bien

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

1. Reserved a Mercedes A-Class but got a Ford instead. 2. On-site, they pushed various insurance products. 3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times! 4. When I had issues at the return location, I called the company, but nobody answered.

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.

When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

Very good, the waiting time in line wasn't long, and the staff were quite friendly.