TOKYO NARITA AIRPORT CAR RENTAL REVIEWS

all ok

At the airport, go to the counter, present the booking confirmation, passport, driver's license, and IDP, and wait a moment for their shuttle bus. It will take about 15 minutes to reach their office. After a brief vehicle inspection, you are ready to go! Very simple and convenient!

Satisfied, the staff were very friendly.

Execellent service.they provide me a brand new car..i repeat BRAND NEW CAR..really happy with their service.

Excellent.

The provided car's trunk was too small with insufficient space. I wasn't allowed to upgrade even if I was willing to pay extra, and they claimed they had no other cars. The staff didn't make any effort to find a solution.

No queue, clear service

The pickup process was very simple, and there was no hard sell for insurance or other additional costs. The car was new and easy to drive.

Average

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

The staff were very friendly.

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

Convenient pickup, clean, new, and nice car overall.

Very good