TOKYO NARITA AIRPORT CAR RENTAL REVIEWS

Lack of English communication Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call Should be able to pick up car directly from airport

all ok

Easy and hassle free pick up and drop off of a new car

Easily booked via the app and the deal is better than others

Satisfied, the staff were very friendly.

Execellent service.they provide me a brand new car..i repeat BRAND NEW CAR..really happy with their service.

Excellent.

We had to change car because the one rhey gave us was not good (the seats behind had small backs and no head rest. We had to argue a little with the owner in order to change vehicule.

The provided car's trunk was too small with insufficient space. I wasn't allowed to upgrade even if I was willing to pay extra, and they claimed they had no other cars. The staff didn't make any effort to find a solution.

Friendly English speaking staff. The shuttle pick up details did not specify the level of the airport terminal for pick up that was not outside international arrivals. I had to make an expensive international phone call to find the shuttle bus

Worked ok

No queue, clear service

The service was great. The next day, I visited several other rental shops and upgraded the vehicle.

Satisfied. We returned the car early, and the company even refunded us.

Very convenient

The pickup process was very simple, and there was no hard sell for insurance or other additional costs. The car was new and easy to drive.

Average

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

Really helpful staff

No comment

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

Convenient pickup, clean, new, and nice car overall.

After completing the car rental formalities at Narita Airport Terminal 2, we waited for almost half an hour before a vehicle was sent to take us to the nearby branch to collect the car. It turns out they wait for a group of renters to complete their paperwork before dispatching the shuttle. I recommend keeping this in mind when planning your schedule.