TOKYO NARITA AIRPORT CAR RENTAL REVIEWS

The rented car does fulfill my requirement and meet my expectation, staff are nice and helpful. I will use samurai again in the future. The only thing you need is to prepare a sim card for calling locally for the samurai staff pick up.

It's a easy use platform, although the price drop protector did not work since the rental price goes up after my booking, it's a good mechanism and will try to see whether it works in the next time.

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Lack of English communication Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call Should be able to pick up car directly from airport

all ok

Easy and hassle free pick up and drop off of a new car

Easily booked via the app and the deal is better than others

They are excellent!

Execellent service.they provide me a brand new car..i repeat BRAND NEW CAR..really happy with their service.

Excellent.

We had to change car because the one rhey gave us was not good (the seats behind had small backs and no head rest. We had to argue a little with the owner in order to change vehicule.

Friendly English speaking staff. The shuttle pick up details did not specify the level of the airport terminal for pick up that was not outside international arrivals. I had to make an expensive international phone call to find the shuttle bus

Worked ok

The service was great. The next day, I visited several other rental shops and upgraded the vehicle.

Satisfied. We returned the car early, and the company even refunded us.

Very convenient

i have been travel many times to japan and car rental in the last 10 years, this is consider the worst experience regarding the car rental, i understand i pay the cheapest car for the duration of the trip and i didn't expect too much re what i paid for. the car was absolution not qualify , it is dirty, no phone number function in English page of the GPS, car was noisy in the back of the car., however the man who pick me up from the airport is good, polite and helpful, other than that, nothing good .

Average

Excellent

Excellent

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Really helpful staff

No comment

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

After completing the car rental formalities at Narita Airport Terminal 2, we waited for almost half an hour before a vehicle was sent to take us to the nearby branch to collect the car. It turns out they wait for a group of renters to complete their paperwork before dispatching the shuttle. I recommend keeping this in mind when planning your schedule.