ISTANBUL AIRPORT CAR RENTAL REVIEWS

They said there would be a customer service representative at the exit to greet us, but there wasn't. We had to call and they arrived late. The representative said we needed to pay a deposit using a card, but they did not accept cards with the UnionPay logo (my card is an international card with both UnionPay and Visa logos). After contacting the website's customer service, they said someone would come to try again. Despite two reminders from the website's customer service, no one showed up after an hour. Finally, the website's customer service advised me to rent from another store. The same card worked in Antalya in ten minutes. I feel this is ridiculous, and my money has not been refunded yet. It feels like a scam.

Friendly staff and no waiting time

Very satisfied. No queues at all.

There were significant issues with both picking up and dropping off the car.

The car rental company acted like thieves, telling lies and voiding promises with no credibility. They forced me to drive a malfunctioning car until it broke down and then unilaterally charged my credit card over 20,000 RMB for their broken car’s damage! This rental company lacks any integrity!!!

Good

Picking up the car was very easy, and the staff was friendly.

The staff were very friendly and even took us to refuel the car!

Picking up the car was very smooth, but returning it at night was difficult as we couldn't find the location. We had to park the car outside the airport departure hall as instructed for returning the vehicle. We hoped the car rental staff would come and drive the car away, but they insisted we drive to the parking lot behind their office, pointing fervently in that direction. Driving from the departure hall to the indicated parking lot involved many intersections, which seemed easy for them but took us quite a lot of time. It was very stressful as our flight was about to take off.

Found Budget at the airport, but the counter staff were not very friendly. They claimed there were no Clio cars available and asked me to pay an extra 5 euros per day for a Golf 7. They also charged me a 1000 lira deposit. After a long flight and lacking a local SIM card, I couldn't contact the rental company, so I agreed. However, I was quite dissatisfied with the local Turkish staff's attitude; they seemed like street gangs. The people at the pick-up point were nice though. The staff at the return point were all great. When returning the car, I got stuck in traffic in Istanbul, then went to a gas station to clean the car inside and out. The car return point at the airport was hard to find, so I was over an hour late, but they didn't charge me any extra fees.

Almost no queue

No spare tire

The service was enthusiastic. Despite the language barrier, we managed to understand each other with gestures. Haha.

Very good

Very good

They obviously had the Mercedes we wanted to rent but gave us a Peugeot instead, claiming it was the same type of car.

Excellent

The staff will wait next to the counter, and there's a bus at the entrance to the parking lot.

Waited for an hour in the arrival hall, they asked for my credit card before I even got settled. I booked an automatic, but they gave me a manual and insisted I booked a manual. I've rented cars in the US over 20 times and this is the first time I've been charged a 50 lira cleaning fee for a dirty car. They held a 500 lira deposit, not a pre-authorization. Honestly, I didn't even plan to get it back. Remember, do not use this company, don’t skimp, and always buy full insurance. If big brands don’t differ much, don’t hesitate.

The charge list after returning the car didn't specify the speeding fine, which made me think it was an unexplained charge, so I applied for after-sales service. Everything else was great, and the pickup and return processes were smooth.