ISTANBUL AIRPORT CAR RENTAL REVIEWS

Quite satisfactory

There was an accident, but it was quickly resolved after submitting the police report.

Satisfied

The staff were very friendly and patient.

The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.

Overall, it's okay.

This was my first time using this company. No need for a credit card hold, which was very convenient. The car had automatic toll payment equipment, so I could just settle the fees at the company upon return. Extremely efficient.

Very satisfied. The Turkish guy’s English wasn't very fluent, but the car pickup process was very easy. I rented a gasoline car but ended up with a diesel one without any extra charge. Although the tank was empty when I picked it up, there was a convenient gas station just at the exit of the parking lot. Cash and some small change are needed; otherwise, the staff may pretend not to understand English and try to play some tricks. The car had excellent overall mileage, covering a total of 2,300 km with the air conditioning on the whole time, and I only had to refuel four times. As a small-engine car, it did a great job of taking our family of three across various terrains. We hit a rock while reversing at KATAPUS beach, damaging the rear bumper, but fortunately, we had full insurance coverage. When returning the car, we only had to pay the highway toll, and everything went smoothly.

Satisfied

On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.

Very satisfied

The service was decent, but the car provided was poor quality, even though it was new.

Very efficient and considerate, they even waived the deposit when I picked up the car.

Convenient and responsible.

Pretty good, they gave us a new car.

Satisfactory

The service attitude is really disappointing. Staff were impatient both during pickup and drop-off, suggesting this is not an isolated incident. They showed enthusiasm towards local Turkish customers. While attending to us, a Turkish woman interrupted, and the staff turned to assist her instead, rudely asking us to step aside… This is the worst service attitude I've encountered in over 20 overseas self-driving trips.

When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!

Quick and convenient