ISTANBUL AIRPORT CAR RENTAL REVIEWS

Very satisfied, both pickup and return were simple and quick, and the car was in good condition.

Overall, I am quite satisfied.

Overall, quite satisfied. No need to queue, and the staff explained all the essential information.

The staff were very patient in a foreign country.

Perfect

It's acceptable, explanations were detailed.

Satisfied

Very good

Very satisfied!

The store is right inside the airport, very convenient. The deposit is low and was refunded within three days after returning the car. Avis is really great, the car was in very good condition, and both picking up and returning the car were quick and easy. The deposit was also low. I'll definitely choose Avis again in the future. Before traveling, I read a lot of negative reviews about other companies, so I decided to rent from Avis in advance. They have a counter at the airport, which is very convenient. The car was new, with less than 3000 km on it. The initial deposit was just 500 RMB; I thought it was a mistake at first and confirmed it multiple times through text messages. The deposit was refunded the day after I returned the car (minus toll fees). During our 12-day road trip, the roads were well-constructed, wide, and not very crowded. Fortunately, we rented a small car, otherwise it would have been difficult to navigate in and out of small towns. Google Maps often directed us to very narrow roads in small towns. The toll fee was automatically charged through an HGS device, and gas stations offered free car washes.

There were some unclear additional charges. I paid cash at a bridge, but the HGS also charged 410 lira, which seems hard to get back.

Very satisfied

Everything went smoothly. No need to queue for the car pickup, and the store was easy to find.

Satisfied

Smooth service, pleasant experience.

Pretty good

Repeatedly pushed insurance sales.

Great, but the car key was a bit old.

Satisfied

This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.