The ENTERPRISE location was closed, so I can't really rate it. They directed me to MEGADRIVE instead. The staff was friendly.
However, the booking details were different from what was reserved online in my home country. The prepaid fees were not recognized.
The insurance I purchased domestically was also not acknowledged, and they threatened that it would be invalid.
The queue was quite lengthy.
Other than that, it was alright.
Followed airport signs to locate the rental office, which is in the airport parking lot. All rental companies are together, so it's easy to find and convenient. The process was quite fast, and there weren't many people in line.
Many hidden fees, a lot of charges that are unnecessary. Extremely unhappy. The bill was vastly different from what was shown on the rental platform. Do not recommend this company.
When we picked up the car, we found the trunk was too small for our luggage. After negotiating with QEEQ customer service, we were able to return it smoothly. The service at the Avis counter was also great. Thumbs up!
Compared to North America, it's just okay. Most cars in Europe are diesel, which is common knowledge for the locals, so they might not emphasize it. For us, the same brand often wouldn't be expected to run on diesel. If there's a breakdown, support from European companies is virtually non-existent.
“Drove approximately 1000 kilometers around northern Austria”
About Buchbinder:10.0/10
After landing in Vienna, the car rental counter at the airport was not far. The process was relatively quick. I booked a Polo, but since they ran out of cars, they upgraded me for free to an Opel station wagon. Paid a 1200 Euro deposit, which was lifted the next day after return. Overall, very satisfied with the service, and the process was straightforward.
“Austrian Lake District Trip, Self-Drive Highly Recommended”
About Buchbinder:10.0/10
It was okay, the staff was patient and communicated in English. They recommended insurance, but I had already purchased it on QEEQ so didn't consider it.
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