Easy rent cars/ Buchbinder

Absolutely disgusting car rental company. The day after returning the car (with no issues reported at return), my credit card was inexplicably charged over 1700 euros without any notice. The resolution by ZuZuChe was very weak. I advise against using ZuZuChe for overseas rentals. Instead, go directly to large international car rental companies. ZuZuChe's partners are all small companies that probably make money by scamming customers. ZuZuChe should compensate customers for their losses.

This car rental company barely had any of the reserved models. Several of us booked Volkswagen Passat station wagons, but we were given Opel station wagons instead. Their attitude was very firm, saying that's the only car available. Even after trying to coordinate with the rental platform, nothing changed. It's unacceptable to bait customers with lower-priced Volkswagen cars and then provide something completely different. If possible, I would give a negative rating. One wise friend who didn't choose this company got the car he reserved even though he picked it up later. Infuriating! Also, we saw a low tire pressure warning on the dashboard. The desk staff tried to brush us off by saying it was because of the winter tires. We insisted on having the tires checked, and it turned out one tire was nearly half deflated. It needed to be reinflated. This desk staff could have put us in serious danger! Extremely irresponsible!

Discovered unexpected charges on my credit card after returning home.

1. Car Model Issue: We booked a VW Multivan, which is a higher-end model in the MPV range. However, we ended up with a Ford Transit, which is equivalent to a utility vehicle, the lowest grade in that category. They said there were no other cars available, so we had no choice. 2. After getting the car, we found that the second row of the three-row seats was facing backward. The rental staff didn't know how to adjust the direction and told us to check with the drop-off location if anyone could help. 3. The staff at the Vienna airport rental office were unhelpful. One Caucasian guy was polite but said there was nothing he could do. Another guy who looked Indian was very rude and said we should go to Ford. When I asked why he didn't go to Ford, he claimed no rental company handles seat adjustments and that I didn't specify all seats had to face forward when booking. Eventually, we went to the drop-off location where workers helped us remove and reinstall the seat, but it took over an hour. 4. The service experience was very bad, and the staff were extremely arrogant.

The front desk staff were friendly but understaffed, leading to a long wait when picking up the car. The GPS was difficult to use as it was in English despite our reservation for a Chinese one. The GPS wasn't updated, which delayed our departure by 40 minutes. When returning the car, the GPS malfunctioned, so we had to take a taxi back to the drop-off point, arriving at 3:20 PM. By the time we arrived, the office was closed. Luckily, we encountered someone who instructed us to leave the keys, documents, and fuel receipt in a metal box. The car had no damages. In the morning, we were charged 1000 euros as a deposit on our credit card. When will this amount be refunded in full?