The front desk staff were friendly but understaffed, leading to a long wait when picking up the car. The GPS was difficult to use as it was in English despite our reservation for a Chinese one. The GPS wasn't updated, which delayed our departure by 40 minutes. When returning the car, the GPS malfunctioned, so we had to take a taxi back to the drop-off point, arriving at 3:20 PM. By the time we arrived, the office was closed. Luckily, we encountered someone who instructed us to leave the keys, documents, and fuel receipt in a metal box. The car had no damages. In the morning, we were charged 1000 euros as a deposit on our credit card. When will this amount be refunded in full?
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