Easy rent cars/ Buchbinder

Basically acceptable

This car rental company barely had any of the reserved models. Several of us booked Volkswagen Passat station wagons, but we were given Opel station wagons instead. Their attitude was very firm, saying that's the only car available. Even after trying to coordinate with the rental platform, nothing changed. It's unacceptable to bait customers with lower-priced Volkswagen cars and then provide something completely different. If possible, I would give a negative rating. One wise friend who didn't choose this company got the car he reserved even though he picked it up later. Infuriating! Also, we saw a low tire pressure warning on the dashboard. The desk staff tried to brush us off by saying it was because of the winter tires. We insisted on having the tires checked, and it turned out one tire was nearly half deflated. It needed to be reinflated. This desk staff could have put us in serious danger! Extremely irresponsible!

Friendly service with great attitude.

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

The service staff in Austria were really patient. My English listening skills aren't great, but they explained everything to me repeatedly. Not bad.