VANCOUVER AIRPORT CAR RENTAL REVIEWS

Very satisfied. Although there were questions about insurance during pickup, once informed that I already purchased it through the rental platform, the counter quickly handed me the car without any further hassle.

The car was great in size, would have been better to have GPS, the vehicle wasn’t old but lacked in features, otherwise no issues

Very satisfied

The staff was very welcoming.

Door-to-door pickup and drop-off service, fantastic.

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Satisfied

Quite satisfactory

Excellent service

The service was very professional and thorough; it was standardized and comprehensive.

Excellent

Excellent

The car pickup process was quick and very convenient.

It took a long time to pick up the car, but the return process was very quick.

Very good.

Highly satisfied

Brand new car, awesome!

Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)

Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.

Very satisfied. The car had only driven 76 kilometers. It's a brand new car with the user manual still sealed. The only downside is that the steering wheel tends to loosen momentarily when turning, causing oversteering. After getting used to it, you need to correct the steering in advance. Upon checking, I didn't find any excessive looseness in the steering. I'm not sure what the issue is, but I got used to correcting the steering in advance. To avoid trouble, I didn't switch to another car on my second rental.