MUNICH AIRPORT CAR RENTAL REVIEWS

The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Only thing I don't really understand is the surcharge for going into another country, just seems a way of making a bit more money.

Excellent website, not sure if the price protection was working as I never received a prompt for a better price.

Great service and plenty of cars to choose from all in excellent condition

Easy to use and good communication

Nobody at the counter for the returning of the car

Not many people picking up cars

The vehicle was good. Perfect for my needs.

Alamo have always been great, they seem to apply the fantastic customer service you come to expect in the USA to all their staff worldwide.

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.

Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.

The queue time was over an hour, which is quite long.

Counter staff very helpful. Vehicle was supposed to have full tank but didn’t but they accepted this without issue in return.

There were quite a few people, had to take a number and wait, the waiting time was over 10 minutes.

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy

Europcar was great. Simply process.

Car replacement, additional insurance, and GPS service fees

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Wait for 20 mins to get the car that should be improved

Nil

Very good

The car condition is perfect. Car was less than 10k km mileage. No issues driving the car around Germany and Austria.