KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

Very easy to compare and book a car. insurance also cheaper than those sell at counter.

Great experience. Gregory provided great customer service. would definitely book with them again.

Smoking is prohibited inside the car, the cleaning fee is extremely high, and the contract needs to be enlarged to read the English instructions!

The car is in good condition with 49,080 kilometers on it and almost new tires, which is quite satisfactory. When I returned the car at night, there was no one on duty, so I left the key in the box. I still don't know the status of the return and when it will be finalized.

Had to wait 10 minutes for the pick-up service, but the drop-off was relatively quick. Overall service was average, with some upselling involved. Definitely not up to the best standards.

When we received the car, it had only a quarter of the fuel tank filled and it was pretty dirty on the outside. When we came to drop off the car, there was no one in the office for about 10 minutes.

The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.

Great customer service by Goldcar. Very helpful staff and amazing response.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

We waited almost 2 hours to pick up the vehicle. Very disorganized office

Long wait to pick up our vehicle, almost 2 hours. Wouldn’t reimburse us for bringing the car back a day early when our flights got changed.

It wasn't obvious where the car hire depots were - the symbol in the airport was a car with a key above and we were not sure we were following the correct signs. The girl at desk was not happy that I didn't take any additional insurance policy. I chose a policy on the website that I thought covered everything I might encounter but she advised it didn't cover for natural disasters. I chose not to pay for this as the areas she indicated there might be a problem I wasn't going to visit.

The pick up time was 8 am the erp showed up at 910 and told me he did not have to answer me sa to why he was late he looked hung over

Green Motion staff was great, friendly and knowledgeable. Though they aimed at telling us the ash and sand damage is not covered by any insurance even I got Super Protection that covers all in my rental. They talked many times and eventually I was made to buy the ash and sand protection.

Price Protection is a great thing. But customer service could be more helpful in case. And the pick up location, it known could show by the photos or maps

They are a scam. Aweful service. Would not acknowledge my existing credit card insurance. Forced me to pay more money to get the car. Then upon return charged my credit card for damage that was pre existing. Will never rent through this service again.

Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.

We loved renting with route 1

Green Motion is committing serious fraud against tourists. I would like to recommend you remove them from your listings. I was a victim and would be happy to share my story. It is not unique as there are many other similar stories based on posts on TripAdvisor: And Google (this review among countless others) https://goo.gl/maps/VC4dX28Efs8nXi6B9 My story followed the common narrative arc. Discount rental found on your site that it less expensive than many brand name rental companies. Pickup a car that is much worse shapre than typical for rental car companies (not a big deal since you are paying a discount rate). Do the walkaround and notice dings and chips. Drive away. Return car. New "dents" and "chips" are found - they are often inperceptible to the human eye unless you stand at just the right angle. Since no one does such a detailed inspection beforehand, it is impossible to know if they were already present among the constellation of dings and dents that were on the car to start with. Green Motion proceeds to claim damages and requires a credit card charge or they won't return you to the airport. They require a huge amount of money for the miniscule damages. In my case, they charged me 290,000 Kr. for two "dents" that were only visible from a particular angle and each were at most 2 mms long and 1 mm in depth. That is close to $2500. The whole car is barely worth that much. Since all the cars are in rough shape, it's a safe assumption that the car is never actually repaired and the company simply pockets the money. It is an absolute scam. The behavior is criminal.

We had to wait when picking up the car because there were a lot of people. Kia isn‘t my favourite car. Big choice of child seats. I liked the video documentation of the car‘s state.

The waiting time to pick up the car was a bit long.